FAQS

Made with OEKO-TEX certified viscose from bamboo and 5% Spandex, this fabric bounces back into shape, is color fast, does not pill, allows your skin to breathe and will last for years if cared for properly. 

​Washing
For the longevity of your TUSH & BUSH please hand wash cold or machine wash gentle and hang dry, however they will survive normal machine washing & drying. 

Head over to the sizing page to check your measurements. We recommend if you are between sizes to go up /pages/sizing

Please allow up to 7 working days for your underwear to ship unless you've requested expedited shipping. All orders are shipped via USPS, unless otherwise requested.

Due to strict health and hygiene regulations, all returned or exchanged underwear must be received in 100% original, pristine condition.

How to Try On Your Order:

• Always try on underwear over your own clean pair of underwear or leggings/stretch pants.
• Keep all original tags attached while checking the fit.

Return & Exchange Eligibility:
To qualify for a return or exchange, items must be:

• Unworn, unwashed, and unstained (completely free of deodorant, pet hair, or odors).
• In original packaging with all brand tags attached.
• Requested within 30 days of delivery.

How to Start a Return or Exchange:

1. Email us at hello@tushandbush.com with your order number.
2. For exchanges: Please specify which item, size, and color you would like instead. We also recommend placing a note inside your package with your order number and desired exchange items.
3. We will email you a prepaid return shipping label to print and attach to your package.

Shipping Fees:

• Exchanges: Free return shipping! We cover the return label cost and ship your new item at no extra charge.
• Refunds: Return shipping label fees will be deducted from your total refund amount. Original shipping costs are non-refundable.

Out-of-Stock Exchanges:
We process exchanges once your return is delivered to us. We make every effort to fulfill your exact request, but item availability can shift quickly. If your requested item or size is out of stock when your return arrives, our team will reach out via email with alternative options, store credit, or a full refund.

If for some reason you receive a flawed or incorrect item, please email us within 14 days of delivery with details of the issue, your order number, and photos if the item is faulty. We will replace these items at no charge and include a return shipping label in the replacement package to return the incorrect or flawed item. 

​Please send your email to hello@tushandbush.com

If you are unable to find an answer to your question please email hello@tushandbush.com or call (360)298-5539. Please note we work Monday through Friday 10 to 5 Pacific Time and are a small business we aim to reply within the same working day but can take up to two.

Please note we are a small business, hour of operation are Monday through Friday 10 - 5. Please email hello@tushandbush.com or call (360)298-5539. It may take up to two days to reply unless it is urgent.