FAQS

Made with OTEKO certified viscose from bamboo and 5% Spandex, this fabric bounces back into shape, is color fast, does not pill, allows your skin to breathe and will last for years if cared for properly. 

​Washing
For the longevity of your TUSH & BUSH please hand wash cold or machine wash gentle and hang dry, however they will survive normal machine washing & drying. 

Head over to the sizing page to check your measurements. We recommend if you are between sizes to go up /pages/sizing

Please allow up to 7 working days for your underwear to ship unless you've requested expedited shipping. All orders are shipped via USPS, unless otherwise requested.

Tush & Bush accepts returns and exchanges of all unworn, unwashed merchandise within 30 days of delivery except for final sale items which are unreturnable. 

​Underwear must be tried on over an existing pair. Tush & Bush will deny refunds if merchandise returned does not meet return policy requirements; unworn, unwashed and within 30 days of delivery. 

Returns will be processed within 7 days of being received. You will be refunded the full amount of returned item/s including sales tax, not including shipping costs. Please note, it can take up to a week for your account to receive the funds. 

Please include a note with your order number and what you are returning so that we can refund you!

​Please Ship Returns to;
Tush & Bush Underwear
685 Spring St. pmb 161
Friday Harbor, WA. 
98250

Tush & Bush processes exchanges as returns.

Please return the item/s for a refund and reorder online. Feel free to contact us for a free shipping coupon code for the exchange purchase. We realize this is not the easiest method but as a small business it ensures you will receive the correct exchange and as quickly as possible.

Underwear must be tried on over an existing pair. Tush & Bush will deny refunds if merchandise returned does not meet return policy requirements; unworn, unwashed and within 30 days of delivery. 

​Returns will be processed within 7 days of being received. You will be refunded the full amount of returned item/s including sales tax, not including shipping costs. Please note, it can take up to a week for your account to receive the funds. 

Please include a note with your order number and what you are returning so that we can refund you!

​Please Ship Returns to;
Tush & Bush Underwear
685 Spring St. pmb 161
Friday Harbor, WA. 
98250

If for some reason you receive a flawed or incorrect item, please email us within 14 days of delivery with details of the issue, your order number, and photos if the item is faulty. We will replace these items at no charge and include a return shipping label in the replacement package to return the incorrect or flawed item. 

​Please send your email to hello@tushandbush.com

If you are unable to find an answer to your question please email hello@tushandbush.com or call (360)298-5539. Please note we work Monday through Friday 10 to 5 Pacific Time and are a small business we aim to reply within the same working day but can take up to two.

Please note we are a small business, hour of operation are Monday through Friday 10 - 5. Please email hello@tushandbush.com or call (360)298-5539. It may take up to two days to reply unless it is urgent.